Transition and Transformation funding survey

The Modern General Practice model is described as including the following elements[1]:

• optimising contact channels; offering patient choice of access channel (telephone, online and in person) via highly usable and accessible practice websites, online consultation tools and improved telephone systems.
• structured information gathering at the point of patient contact (regardless of contact channel) to understand what is being asked of the service.
• using one care navigation (and workflow) process across all access channels to assess and prioritise need safely and fairly, and to efficiently get patients to the right healthcare professional or service, in the appropriate time frame (including consideration of continuity of care) moving away from a ‘first come first served approach’
• better allocating existing capacity to need, making full use of a multi-professional primary care team, community services and ‘self access’ options where appropriate, and helping GPs and practice staff to optimise use of their time to where it’s needed most.
• building capability in general practice teams to work together and to access, understand and use data, digital tools and shared knowledge to lead, plan, implement, improve and sustain change.

Practices were able to access funding in either 2023/24 or 2024/25. Prior to accessing the funding practices were asked to describe how the Transition and Transformation funding would be used, in line with the requirements of the national funding guidance, to support adoption of the Modern General Practice Access Model within a year of receiving the payment.

Practices were also asked to commit to communicating the changes made to registered patients through appropriate channels and working with ICB to make best use of this support. It is anticipated that practices would also engage with patients in shaping the changes made.

While recognising that many practices are continuing to iterate and adapt their operating model, as we near the end of the formal 2-year national PCARP programme we would like to understand the point that practices have reached in implementing changes.

To fulfil the commitment to report back on progress, please can we ask all practices to complete the short survey below: