The NHS GP Patient Charter: You and Your General Practice (YYGP)

Overview

The NHS GP patient charter was published in August 2025, and the details can be found here: YOU AND YOUR GP

YOU AND YOUR GP has been developed to help patients understand what to expect from their general practice and how they can get the best from their GP team. The GP Patient Charter also enables patients to provide feedback or raise concerns with their GP Practice, Healthwatch or the integrated care board (ICB) on areas/ topics such as:

• Access
• Quality
• Safety
• Digital
• Staff
• Clinical

You can share feedback or raise a concern regarding your GP practice by contacting:

1. Your GP Practice - visit your practice website for contact details
2. Healthwatch
3. North Central London ICB – contact us using this online form below

You can also contact us by post or phone (quoting reference YYGP):

Address and phone details here

Enquiries
Laycock PDC
Laycock Street
London  N1 1TH

020 3198 9743

We are grateful for your feedback which will be used to help us improve primary care services in North Central London.  We will not automatically reply to you however if you would like a response, please leave your email address at the end of the form.

Complaints: If you wish to make a complaint then this should be taken up initially with the practice manager at your practice. Otherwise please contact us at: nclicb.complaints@nhs.net