NHS 111 Integrated Urgent Care resident experience survey

Overview

Dear Resident,

North Central London Clinical Commissioning Group (NCL CCG) is preparing to undertake a procurement to award a new contract for the NHS 111 Integrated Urgent Care service (IUC) starting in October 2023. Planning for this has started with the aim that the future service will be developed based on the latest national guidance and the identified needs of our local population.

The current service provides:

• Access to NHS 111 by telephone and online seven days a week, 365/366 days a year
• Out-of-hours urgent GP appointments at five sites across NCL, including home visits
• A Clinical Assessment Service (CAS) led by GPs, advance nurse practitioners and pharmacists, meaning that patients are able to receive self-care advice, a prescription or an appointment for further assessment/treatment when they contact NHS 111.

The CCG is running this survey to understand your experiences of using NHS 111 Integrated Urgent Care service. We also want to find out about the barriers that may prevent people from easily accessing the IUC service and why people may choose to attend emergency departments rather than contacting NHS 111.

Your views will be taken into consideration when the new service is developed to ensure improvement are made if needed.

If you have any further comments you can email to the following address Nclccg.iucreprocurement@nhs.net and we will ensure your feedback is considered within the re-procurement programme.

Yours faithfully

NHS 111 IUC Reprocurement Team