Language interpreting support for patients

Closed 28 Feb 2020

Opened 8 Jan 2020

Contact

Karen Derrick

(Commissioning Manager, Planned Care)

Planned Care

0203 688 2480

karen.derrick2@nhs.net

Overview

Camden Clinical Commissioning Group (CCG) is looking at how to improve interpreting support for patients attending GP surgeries and to make it financially sustainable.   

We are looking at how best to support patients based on the level of need, with more cost-effective tools for routine appointments and continued face-to-face support for patients with complex needs.

The proposed change will mean that routine appointments will use telephone support (see definition below) whilst complex issues will continue to have face-to-face support (see definition below). 

Please note that face to face interpreters will still be provided if the discussion is complex.  

We would like to capture your views on these proposed changes and any areas you feel we have missed or should consider as part of this service’s review.

Unfortunately we can only offer this online survey in English but do contact us if you want to submit views but have diffculty completing this survey.

Telephone interpreting: is when all participants are in the same location and the language interpreter joins remotely via a telephone.

Complex consultation Criteria: Patients will be offered face to face support if the:

•             Adult or child is vulnerable,

•             It is a complex consultation,

•             The consultation is with two or more clinicians,

•             The patient is has a mental health issue,

•             To discuss organ/tissue donation, or

•             Discussing bad news (e.g. cancer diagnosis)

Please note that your comments and views will be treated as confidential.

Thank you for completing the survey.

Karen Derrick (Commissioning Manager, Planned Care - Camden CCG)

Events

  • Public meeting - James Wigg Practice

    From 12 Feb 2020 at 17:30 to 12 Feb 2020 at 19:00

    There will be an opportunity to discuss and provide feedback on the current interpreting provision and the proposed changes at the following event.


    James Wigg Practice, 2 Bartholomew Rd, Kentish Town, London NW5 2BX

    To attend please email Karen Derrick at karen.derrick2@nhs.net

    Add to my Calendar (.ics)

  • Public meeting - Somers Town

    From 20 Feb 2020 at 13:30 to 20 Feb 2020 at 15:00

    There will be an opportunity to discuss and provide feedback on the current interpreting provision and the proposed changes at the following event.

    St. Pancras and Somers Town Living Centre, 2 Ossulston Street, Somers Town, London NW1 1DF

    To attend please email Karen Derrick at karen.derrick2@nhs.net

    Add to my Calendar (.ics)

Areas

  • All Areas

Audiences

  • Camden residents

Interests

  • GP Practices